Refunds must be made in writing. If you are requesting a refund for items for which you paid, please include the following information in your refund request:
At RugSmart, we strive to provide 100% customer satisfaction in every transaction. Therefore, our return policy was designed to take the risk out of online ordering. We offer a 15 day return policy on rugs in new and unworn condition. However, soiled and damaged rugs will not be accepted, so please ensure all returns are in original condition.
For every return, shipping costs are the responsibility of the purchaser, and we recommend utilizing FedEx or UPS to track and insure the return, thereby protecting your credit.
For a quick and easy return, please follow these easy steps:
Soiled and damaged rugs will be refused, so we encourage you to follow these tips to ensure a successful return:
For more information or to begin processing a return, contact our customer service department using this form or by calling (877) 785-7847.