Shipping Policy

Every rug purchased from RugSmart is eligible for Free Shipping within the continental U.S. Because of the current economic and manufacturing climate, some shipments could arrive within 15 to 21 business days instead of the normal 7 to 14 business days via FedEx Ground or UPS. In some instances, smaller rugs, pads, or accessories may arrive in separate packages. Even though there is free shipping within the continental United States at this time we do not offer shipping outside the continental United States.  

A shipping charge could be applied to oversized and heavy rugs. Contact us prior to placing the order to confirm a cost if applicable.

Area rugs are in stock at our suppliers’ or manufacturers’ warehouses’. Not all rugs are in stock. When orders are placed, we submit a purchase order for shipping. If the supplier or manufacturer is unable to fulfill an order within 21 business days of the order, we will contact you with a backorder date for your approval by email. 

At any time before shipping, a backorder may be canceled.

Refer to the Order Policy regarding PayPal.


Custom rugs may take 12 to 16 weeks to be made. Made-to-Order (MTO) and Custom rugs are not eligible for a return and non-refundable. 


Order Policy


This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn't reserve the price shown at that time. The price of an item may increase or decrease between the time you place it in your cart and the time you purchase it.


Please note:

  • You're not charged until your order enters the shipping process.
  • If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of this cancellation.
  • Credit cards are charged on the date of shipping, not on the date of the inventory reservation for the order.


PayPal orders will be charged when shipped within 14 days of order placement. Backorders beyond 14 days will require RugSmart Customer Service to contact the customer and for the customer to authorize the charge. If the customer does not authorize the charge, the order will be canceled.


OVERSIZED ITEMS: These items may be shipped via a trucking or LTL carrier. These carriers differ from the smaller parcel carriers as they typically offer curbside service. You will be responsible for getting the item into the home or office. For residential deliveries, you may be called ahead for a delivery appointment. These appointments usually are offered during the standard business week with a time span of a few hours. 

INSPECTING YOUR PACKAGE: Make sure you inspect your package before you sign for it. If you receive your product and the package shows any signs of damage. Please clearly write that on anything you sign and note it with the carrier. This helps to ensure the carrier will be responsible for the damage if the damage extends into the product. 


Even though there is free shipping within the continental United States at this time we do not offer shipping outside the continental United States.


CUSTOMS FEE AND TAXES: Canadian Customers please note, Customs fees and taxes will be added to your invoice and may not show up on your initial receipt. Please call us with any questions or concerns regarding these fees.