Shipping Policy

Every rug purchased from RugSmart is eligible for Free Shipping within the continental U.S. Because of the current economic and manufacturing climate, some shipments could arrive within 15 to 21 business days instead of the normal 7 - 14 business days via FedEx Ground or UPS. In some instances, smaller rugs, pads, or accessories may arrive in separate packages. Even though there is free shipping within the continental United States at this time we do not offer shipping outside the continental United States.  A shipping charge could be applied on oversized and heavy rugs. Contact us prior to placing the order to confirm a cost if applicable.

Most rugs are in stock at our supplier or manufacturer warehouse, some at our warehouse. Not all rugs are in stock, we appreciate your patience and understanding regarding the fact that these circumstances are beyond our control. When orders are placed, we submit a purchase order for shipping. If the supplier or manufacturer is unable to fulfill an order within 21 business days of the order, we will contact you with a backorder date for your approval by email. 

At any time a backorder may be canceled and full refund requested. See Refund Policy. 

Custom rugs take 12 to 16 weeks and are non refundable. 

Credit cards are charged on the date of shipping, not on the date of inventory reservation for the order

OVERSIZED ITEMS: These items maybe shipped via a trucking or LTL carrier. These carriers differ from the smaller parcel carriers as they typically offer curbside service. You will be responsible for getting the item into the home or office. For residential deliveries, you may be called ahead for a delivery appointment. These appointments usually are offered during the standard business week with a time span of a few hours. 

INSPECTING YOUR PACKAGE: Make sure you inspect your package before you sign for it. If you receive your product and the package shows any signs of damage. Please clearly write that on anything you sign and note it with the carrier. This helps to insure the carrier will be responsible for the damage if the damage extends into the product. 


Even though there is free shipping within the continental United States at this time we do not offer shipping outside the continental United States.


CUSTOMS FEE AND TAXES: Canadian Customers please note, Customs fees and taxes will be added to your invoice and may not show up on your initial receipt. Please call us with any questions or concerns regarding these fees.